APPEALS POLICY AND PROCEDURE

The Appeals policy is designed to protect the interests of all candidates and also to protect the integrity of the qualification.

Candidates have the right to appeal in the event that they are dissatisfied with the following:

A copy of the appeals procedure is available to all candidates.

There is an informal and formal procedure available. The formal procedure is only to be followed if the informal procedure has failed or is inappropriate for the circumstances. All appeals must be via the formal procedures of the Awarding Organisation and supported by the Centre Manager.

Every attempt will be made to resolve disputes as near as possible to the point of origin Occuteach Ltd will keep appeals records for inspection by the Awarding Organisation for a minimum of 18 months.

Informal Procedure

Formal Procedure

Once the informal procedure has been exhausted, of if it is inappropriate to the circumstances, the formal procedure is to be followed.

Further Appeals

Any learner wishing to appeal against the operation of the Appeals Procedure can do so in writing to the Centre Manager.

This policy has been approved & authorised by:

Lisa Haines

Director - Occuteach Ltd

Date: 18 April 2023