Occuteach is committed to providing exceptional learning, with a friendly, safe and welcoming environment to all staff, learners and visitors. In relation to this, learners must understand and undertake various responsibilities as these form the basis of the code of conduct for each and every learner to uphold.

Zero tolerance from following:

(Any suspicions of the above, local authorities will be contacted)

We ensure that:

However, the complaint is received; it will be dealt with efficiently and effectively, with the aim of resolving the issue as quickly as possible, to the satisfaction of the customer.

Trainers or learners should make the complaint to Occuteach who will do their upmost to resolve the concern. 

How to make a complaint

If you wish to make a complaint you can contact Occuteach in any of the following ways listed below;

Tel: 01934 511042 / 07957998340

E-Mail: [email protected] 

Complaints Procedure

We record all complaints and review them to consider if we need to make any changes to improve our services or
prevent any re-occurrence.

If for any reason you are unhappy with our response to your complaint you can contact our Managing Director.

Tel:  07957998340

E-Mail: [email protected]

Your complaint will be fully investigated and a response issued within 10 working days.

The organisation commits to:

• Encourage equality, diversity and inclusion in the workplace as they are good practice and make business sense
• Create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
• This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.
• All staff should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public
• Take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities.
• Such acts will be dealt with as misconduct under the organisation’s grievance and/or disciplinary procedures, and appropriate action will be taken. Particularly serious complaints could amount to gross misconduct and lead to dismissal without notice.
• Further, sexual harassment may amount to both an employment rights matter and a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 – which is not limited to circumstances where harassment relates to a protected characteristic – is a criminal offence.
• Make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation.
• Decisions concerning staff being based on merit (apart from in any necessary and limited exemptions and exceptions allowed under the Equality Act).
• Review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law.
• Monitor the make-up of the workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality, diversity and inclusion, and in meeting the aims and commitments set out in the equality, diversity and inclusion policy.
• Monitoring will also include assessing how the equality, diversity and inclusion policy, and any supporting action plan, are working in practice, reviewing them annually, and considering and taking action to address any issues.

The equality, diversity and inclusion policy is fully supported by senior management and has been agreed.

Details of the organisation’s grievance and disciplinary policies and procedures can be found at Occuteach; [email protected]. 01934511042 This includes with whom an employee should raise a grievance – usually their line manager. 

We also process sensitive classes of information that may include:

Who the information is processed about

Who the information is shared with

We often need to share the personal information we process with the individual themselves and also with other organisations. Where necessary we are required to comply with all the aspects of The General Data Protection Regulation 2018.

We will only share necessary statutory and proportionate information to deliver the agreed training, education or consultancy services; we do not share personal information with any third parties in relation to marketing or sales activities.

Children and Privacy

We do not knowingly solicit personal information from Children under the age of 13 or send them requests for personal information.

How long will we keep your data?

We do not keep any personal data longer than is necessary as stipulated by either legislation or our awarding organisations requirements.

We will keep records in either electronic or paper format for the following timescales:

• Learner Files, tests and examinations – 3 Years from date of award
• Personnel Records – 5 Years

Your rights under GDPR

There are a number of new rights individuals have under the new regulation, they are:

*Data access request’s will be processed free of charge and within 1 month, if there is something in particular that you would like to know please give us as much detail as possible as this will help us find the information you want quickly.

**The right to data portability:

It only applies to personal data an individual has provided to a controller; where the processing is based on the individual’s consent or for the performance of a contract; and when processing is carried out by automated means.

Complaints

If you have a complaint regarding the data we hold on you, or the way that we have processed your data please contact:

Lisa Haines [email protected]

Occuteach

Weston-super-Mare

01934 511042 / 07957998340

If we receive a complaint, we will try to resolve it immediately if we can and notify you of the outcome. We will send:

An acknowledgement within two working days

Details of who will be dealing with the complaint

Final response within 10 working days