Effective communication

Course Overview:
Effective communication is vital in establishing and maintaining relationships, whether with colleagues or those you care for. This course will focus on the process of communication, including listening, questioning, responding, and understanding, to ensure that all parties are heard and respected.

By the end of the session, participants will:

• Describe the importance of effective communication in the workplace.

• Explain how to meet the communication and language needs, wishes, and preferences of individuals.

• Promote effective communication strategies.

• Understand the principles and practices of confidentiality.

• Recognise the importance of handling information correctly.

Course Details

Duration: 2-3 hours (face-to-face)
Certification Validity: 1 Year
Booking: Visit www.occuteach.co.uk/contact or call 01934 910333