iCQ Level 4 NVQ Diploma in Customer Service (RQF)

Course Overview:
The primary purpose of this qualification is for individuals who are responsible for managing and improving customer service delivery at a senior level. This qualification focuses on developing advanced skills in customer service strategy, leadership, and operational management.

This diploma is ideal for those in managerial or supervisory roles who want to enhance their expertise in delivering and overseeing high-quality customer service. It provides the tools needed to implement service strategies that align with organisational goals and improve overall customer experience.

Qualification: iCQ Level 4 NVQ Diploma in Customer Service (RQF)

Total Credits: 50
Minimum Guided Learning Hours: 255
Awarding Body: iCQ
Course Duration: 12-18 months

Entry Requirements: Level 3 qualification is desired, Knowledge, Skills or Understanding Required. Learners will need to produce full and articulate answers to questions. Learners will need to have a good standard of written and verbal communication skills.

    • Understand how to champion customer service

    • Learn how to manage customer service operations

    • Understand how to manage personal and professional development

  • Assessment method

    The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification.

    All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification

  • After this programme, you could progress to the Level 5 Diploma in Management and Leadership (RQF)