iCQ Level 1 Award in Principles of Customer Service

Course Overview:
The primary purpose of this qualification provides learners with a basic understanding of the essential principles of customer service. This qualification covers fundamental topics such as effective communication, understanding customer needs, and providing a positive customer experience.

 

It is designed to introduce learners to the key concepts involved in customer service roles and help them develop the foundational skills necessary to work in customer-facing environments. This award is ideal for individuals new to customer service or those seeking entry-level roles where basic customer service knowledge is required..

Qualification: Level 1 Award in Principles of Customer Service

Total Credits: 4
Minimum Guided Learning Hours: 30
Awarding Body: iCQ
Course Duration: 1-2 months

Entry Requirements: You don’t need any formal qualifications to enrol on this course. Learners will need to produce full and articulate answers to questions. Learners will need to have a good standard of written and verbal communication skills.

 

    • Understanding Customer Service Principles

  • Assessment method

    The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification.

    All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification

  • After this programme, you could progress to the Level 2 Principles of Customer Service or Level 2 Diploma in Customer Service