iCQ Level 1 Certificate in Customer Service (RQF)

Course Overview:
The primary purpose of this qualification is to provide learners with a foundational understanding of customer service skills and principles. Covering key areas such as effective communication, understanding customer needs, and the basics of delivering good customer service.

 

 

Learners will develop essential skills to handle customer interactions and provide a positive service experience, preparing them for entry-level roles in customer-facing environments. This certificate is ideal for individuals starting their careers in customer service or seeking to build basic customer service skills for a variety of industries.

Qualification: Level 1 Certificate in Customer Service (RQF)

Total Credits: 23
Minimum Guided Learning Hours: 143
Awarding Body: iCQ
Course Duration: 3-4 months

Entry Requirements: You don’t need any formal qualifications to enrol on this course. Learners will need to produce full and articulate answers to questions. Learners will need to have a good standard of written and verbal communication skills.

 

    • Learning the principles of personal performance and development

    • Understand working in a customer service environment

    • Learning the principles of working in a business environment

    • Introductory awareness of working with others in a business environment

    • Understanding communication in a customer service environment

  • Assessment method

    The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification.

    All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification

  • After this programme, you could progress to the Level 2 Principles of Customer Service or Level 2 Diploma in Customer Service