Level 2 Award in Conflict Management

Course Overview:
To provide learners with the skills that they require to manage conflict in a range of situations giving staff the skills to resolve conflict effectively and respectfully. It is applicable to a wide range of sectors and can be taken by anyone requiring a better understanding of how to prevent conflict from arising or would like to feel more confident in being able to deal with challenging situations.

This is suitable for anyone who wants to work in social care in either local authority or private care environments. It is also suitable for qualified practitioners who have not covered Conflict Management in previous qualifications.

Qualification: Level 2 Award
Total Credits: 2
Minimum Guided Learning Hours: 22
Awarding Body: iCQ
Course Duration: 2 months

Entry Requirements: You don’t need any formal qualifications to enrol on this course. Learners will need to produce full and articulate answers to questions. Learners will need to have a good standard of written and verbal communication skills.

  •   Manage conflict in the workplace:

    ·       Know how communication can be used to minimise the risk of conflict

    ·       Know what influences human response in conflict situations

    ·       Know how to assess and reduce risks in conflict situations

    ·       Know how to communicate effectively and de-escalate conflict in emotive situations

    ·       Know good practice to follow conflict situations

     

  • Assessment method

    The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification.

    All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification.

  • After this programme, you could progress to the Level 2 / 3 Diploma in Adult Care