iCQ Level 2 Award in Introduction to Customer Service

Course Overview:
The primary purpose of this qualification is to provide learners with a foundational understanding of customer service principles and practices. Covering key topics such as effective communication, understanding customer needs, and delivering high-quality service.

 

 

Learners will develop the skills necessary to handle customer inquiries, resolve issues, and contribute to a positive customer experience. This award is ideal for individuals seeking entry-level roles in customer service or wishing to enhance their customer interaction skills across various industries.

Qualification: Level 2 Award in Introduction to Customer Service

Total Credits: 6
Minimum Guided Learning Hours: 55
Awarding Body: iCQ
Course Duration: 1-2 months

Entry Requirements: You don’t need any formal qualifications to enrol on this course. Learners will need to produce full and articulate answers to questions. Learners will need to have a good standard of written and verbal communication skills.

 

    • Learning how to communicate verbally with customers


    • Understanding the principles of customer service

  • Assessment method

    The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification.

    All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification

  • After this programme, you could progress to the Level 2 Certificate in Customer Service (RQF), Level 2 Diploma in Customer Service (RQF), Level 3 Certificate in Principles of Customer Service (RQF), Level 3 Diploma in Customer Service (RQF)