iCQ Level 2 Certificate in Customer Service (RQF)

Course Overview:
The primary purpose of this qualification is to equip learners with the skills and knowledge required to deliver excellent customer service across a variety of industries. This qualification covers topics such as effective communication, understanding and meeting customer needs, resolving customer queries, and maintaining customer satisfaction.

Learners will also develop skills in handling complaints and promoting products and services. This certificate is ideal for individuals looking to work in customer service roles or those seeking to enhance their skills in providing high-quality customer care, helping them build a strong foundation for career progression in the field.

Qualification: Level 2 Certificate in Customer Service (RQF)

Total Credits: 13
Minimum Guided Learning Hours: 115
Awarding Body: iCQ
Course Duration: 2 months

Entry Requirements: You don’t need any formal qualifications to enrol on this course. Learners will need to produce full and articulate answers to questions. Learners will need to have a good standard of written and verbal communication skills.

 

    • Understanding the Supporting of a customer service environment

    • Learning the delivery of effective customer service

  • Assessment method

    The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification.

    All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification

  • After this programme, you could progress to the Level 2 Principles of Customer Service or Level 2 Diploma in Customer Service