iCQ Level 3 Diploma in Customer Service (RQF)

Course Overview:
The primary purpose of this qualification is to develop advanced skills and knowledge in delivering high-quality customer service. This qualification covers key areas such as managing customer relationships, handling complex queries and complaints, and implementing effective service strategies.

Learners will gain expertise in improving customer satisfaction, understanding customer needs, and leading customer service teams. This diploma is suitable for individuals aiming to progress to supervisory or managerial roles within customer service, or those seeking to enhance their skills and career prospects in the field. It provides a comprehensive understanding of best practices and advanced techniques in customer service management.

Qualification: iCQ Level 3 Diploma in Customer Service (RQF)

Total Credits: 42
Minimum Guided Learning Hours: 279
Awarding Body: iCQ
Course Duration: 12 months

Entry Requirements: You don’t need any formal qualifications to enrol on this course. Learners will need to produce full and articulate answers to questions. Learners will need to have a good standard of written and verbal communication skills.

    • Demonstrate understanding of the rules that impact on improvements in customer service

    • Demonstrate understanding of customer service

  • Assessment method

    The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification.

    All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification

  • After this programme, you could progress to the Level 4 NVQ Diploma in Customer Service (RQF)