Course Overview
This course introduces key principles that underpin effective, professional practice in the health and social care sector. The session covers three essential topics: Understanding Your Role, Personal Development, and Duty of Care, forming part of the Care Certificate Standards and supporting compliance with CQC and Skills for Care expectations.
What You'll Learn
- • Understand their own role
- • Work in ways that have been agreed with their employer
- • Understand working relationships in health and social care and work in partnership
- • Agree a personal development plan
- • Develop their knowledge, skills and understanding
- • Understand how duty of care contributes to safe practice
- • Understand support available for addressing dilemmas that may arise about duty of care
- • Deal with comments, complaints, incidents, errors and near misses
- • Deal with confrontation and difficult situations
