iCQ Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)

Overview

The iCQ Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception) (RQF) is designed for individuals working in, or preparing to work in, reception and front-of-house roles within the hospitality and catering industry. | This qualification develops knowledge and understanding of the key principles of customer service, front office operations, booking systems, handling payments, and maintaining a professional reception service. Learners will also develop an awareness of health and safety, teamwork, and communication in a hospitality setting. | It is suitable for those working in hotels, restaurants, catering businesses, or other customer-facing environments, and provides a recognised qualification to support career progression.

Units & Modules

Learners must complete a selection of mandatory and optional units to achieve the qualification. Example units include: | - Principles of Front of House Reception in Hospitality, Leisure, Travel and Tourism | - Principles of Providing Information to Customers in Hospitality, Leisure, Travel and Tourism | - Principles of Dealing with Bookings, Cancellations and Amendments in Hospitality and Catering | - Principles of Handling Payments and Maintaining Payment Security | - Principles of Teamwork in Hospitality, Leisure, Travel and Tourism | - Principles of Providing Customer Service in Hospitality, Leisure, Travel and Tourism | - Principles of Health and Safety in Hospitality, Leisure, Travel and Tourism | - Principles of Communication in Hospitality, Leisure, Travel and Tourism

Assessment

The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification. | All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification.