iCQ Level 2 Certificate in Contact Centre Operations (RQF)

iCQ Level 2 Award in Introduction to Customer Service

Level 2 Award in Introduction to Business Administration

iCQ Level 2 Award in Buddying to Develop a Colleague’s Skills (RQF)

iCQ Level 3 Certificate in Principles of Management (RQF)

iCQ Level 3 Certificate in Contact Centre Operations (RQF)

iCQ Level 3 Certificate in Principles of Customer Service (RQF)

ICQ Level 3 Certificate in Introduction to Principles of Management Level 3 (RQF)

Level 5 Certificate in Equality, Diversity and Inclusion

Level 1 Award in Principles of Customer Service