iCQ Level 4 NVQ Diploma in Customer Service (RQF)

Overview

The primary purpose of this qualification is for individuals who are responsible for managing and improving customer service delivery at a senior level. | This qualification focuses on developing advanced skills in customer service strategy, leadership, and operational management. | Learners will explore topics such as customer relationship management, implementing customer service improvements, handling complex issues, and driving customer satisfaction. | This diploma is ideal for those in managerial or supervisory roles who want to enhance their expertise in delivering and overseeing high-quality customer service. It provides the tools needed to implement service strategies that align with organisational goals and improve overall customer experience.

Units & Modules

- Understand how to champion customer service | - Learn how to manage customer service operations | - Understand how to manage personal and professional development

Assessment

The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification. | All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification.