iCQ Level 2 Certificate in Customer Service (RQF)

Overview

The primary purpose of this qualification is to equip learners with the skills and knowledge required to deliver excellent customer service across a variety of industries. This qualification covers topics such as effective communication, understanding and meeting customer needs, resolving customer queries, and maintaining customer satisfaction. | Learners will also develop skills in handling complaints and promoting products and services. | This certificate is ideal for individuals looking to work in customer service roles or those seeking to enhance their skills in providing high-quality customer care, helping them build a strong foundation for career progression in the field.

Units & Modules

- Understanding the Supporting of a customer service environment | - Learning the delivery of effective customer service

Assessment

The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification. | All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification.