iCQ Level 1 Award in Principles of Customer Service

Overview

The primary purpose of this qualification provides learners with a basic understanding of the essential principles of customer service. | This qualification covers fundamental topics such as effective communication, understanding customer needs, and providing a positive customer experience. | It is designed to introduce learners to the key concepts involved in customer service roles and help them develop the foundational skills necessary to work in customer-facing environments. | This award is ideal for individuals new to customer service or those seeking entry-level roles where basic customer service knowledge is required.

Units & Modules

- Understanding Customer Service Principles

Assessment

The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification. | All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification.