iCQ Level 1 Certificate in Customer Service (RQF)

Overview

The primary purpose of this qualification is to provide learners with a foundational understanding of customer service skills and principles. Covering key areas such as effective communication, understanding customer needs, and the basics of delivering good customer service. | Learners will develop essential skills to handle customer interactions and provide a positive service experience, preparing them for entry-level roles in customer-facing environments. | This certificate is ideal for individuals starting their careers in customer service or seeking to build basic customer service skills for a variety of industries.

Units & Modules

- Learning the principles of personal performance and development | - Understand working in a customer service environment | - Learning the principles of working in a business environment | - Introductory awareness of working with others in a business environment | - Understanding communication in a customer service environment

Assessment

The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification. | All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification.