iCQ Level 2 Award in Introduction to Customer Service

Overview

The primary purpose of this qualification is to provide learners with a foundational understanding of customer service principles and practices. Covering key topics such as effective communication, understanding customer needs, and delivering high-quality service. | Learners will develop the skills necessary to handle customer inquiries, resolve issues, and contribute to a positive customer experience. | This award is ideal for individuals seeking entry-level roles in customer service or wishing to enhance their customer interaction skills across various industries.

Units & Modules

- Learning how to communicate verbally with customers | - Understanding the principles of customer service

Assessment

The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification. | All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification.