iCQ Level 2 Diploma in Customer Service (RQF)

Overview

This qualification is designed to equip learners with the skills and knowledge needed to deliver exceptional customer service across various industries. This qualification covers essential areas such as communication techniques, understanding customer needs, handling complaints, and maintaining customer satisfaction. | Learners will also develop skills in problem-solving, managing customer relationships, and promoting products or services effectively. | This diploma is ideal for individuals aiming to work in customer service roles or those wishing to enhance their ability to provide high-quality service in a professional setting.

Units & Modules

- Learning to understand employer organisations | - Delivering customer service | - Learning to understand customer behaviour | - Understanding the principles of customer service | - Learning to manage personal performance and development

Assessment

The qualification will be assessed by a portfolio of evidence. Your personal assessor will conduct monthly meetings via Teams to review and develop your progress towards the qualification. | All assessments need to be passed, and each will directly assess the knowledge, skills and behaviours of the qualification.